FAQ - Frequently Asked Questions
FAQ
What are your shipping details?
We ship out orders between 1-7 Business days after the order is placed, our free shipping is USPS Ground Advantage that takes 2-5 Business days after it leaves our hands.
Do you ship outside the USA?
We will ship worldwide if you contact us and we can give you a shipping quote, all orders must be purchased with InsureShield added.
What is your return policy?
We offer exchanges within 7 days of showing delivered. Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
If the item has been personalized we do not offer exchanges.
Please contact us to setup an exchange.
Refunds
Per our shop policies, we do not offer refunds.
However, if you have an issue with your order, we want to know about it.
Please contact us.
We are in business to take care of our customers, and we will do everything within reason to make each customer satisfied with their shopping experience.
My package is lost / damaged / stolen... help?
All orders have InsureShield Insurance at checkout, your package is insured from loss, damage and theft. Please contact us and we will work on the claim, and have photo evidence (for Damaged Shipments): Include photos of the damaged merchandise and packaging from different angles ready to send us.
Photos should capture the damage to the insured goods, the packing materials, and the outer packaging. InsureShield needs to be able to clearly see the damaged item, and the damage that occurred to the package 👍
Are your 3D prints safe for children?
We strongly recommend that parents closely supervise their children when handling our products. Our prints are NOT toys and 3D printed items can break easier than mass produced products. Please note that all our 3D printed objects are not suitable for young children, as they may include small parts or break into small pieces, presenting a choking hazard.
I see a flaw, is that normal?
This is a 3d printed item. It may have slight imperfections, visible lines, and other minor flaws that are inherent to the 3d printing process. It is possible that some support material may be left behind, bumps and/or lines may be visible after finishing. We do our best to ensure the highest quality of each print before it is sent out. Please note: all pieces come unsanded, unprimed, & unpainted.
I ordered an item from you and it does not glow by itself, whats up with that?
To charge your glow in the dark item, simply expose it to a common light source, such as sunlight, a lamp, or a phone flashlight. For a more intense glow, you can use a UV or black light.
How Glow in the Dark Material Works: Our glow in the dark filament absorbs light energy and stores it. When exposed to a light source, the filament absorbs energy and becomes excited. Once the light source is removed, the filament slowly releases the stored energy in the form of visible light, creating a glowing effect. This process can be repeated indefinitely.
Please note that our 3D printed items do not contain radium and require a light source to activate the glow in the dark effect.
How do I care for my PLA 3D printed item?
Avoid exposing the 3D print to direct sunlight for long periods of time or extreme heat, as this will cause damage and warping to the model. Clean the model gently with a soft, dry cloth to maintain its shine and remove any dust or debris.
Your order was returned to us
If USPS does a "return to sender" on the packge, we will refund your order minus a $5.00 restocking fee. Please feel free to place another order with us and double check your shipping address.
If this was a custom order we will not refund the order and attempt to reach out to you, we will then resend the item after you pay for additional postage. If after 7 business days from first attempt we do not hear from you we will destroy your item.
What is your mailing address?
Squee Prints
PO Box 57631
Salt Lake City, UT 84157
I have another question not listed.
Please contact us.